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FAQs

What is so special about Matcha Eight ice cream? 

Matcha Eight Japanese tea ice cream is made using single-origin tea powder imported from Kyoto along with other natural ingredients, free from additives and preservatives. Our ice cream is hand churned based on recipes by Master Chef Takuji Takahashi. We are the first in Malaysia to introduce Japanese tea ice cream featuring sencha, matcha and hojicha series. 

What are the ingredients used in Matcha Eight ice cream? 
We use tea powder, sugar, egg yolk, milk, evaporated milk and fresh cream.  

Is Matcha Eight ice cream imported? 
We import tea powder from Wazuka town in Kyoto Prefecture. The rest of the ingredients are locally sourced.  

Is Matcha Eight ice cream halal-certified? 
Our ice cream is Muslim-friendly. 

Why is Matcha Eight ice cream only available for preorder? 
Matcha Eight ice cream does not contain additives and preservatives. To keep it fresh, we make the ice cream upon preorder. It’s as good as homemade.  

How do I check for allergen ingredient information? 
Matcha Eight ice cream contains dairy and eggs. We share the common equipment that is used to prepare food that contains almond, sesame seed, kinako powder and red bean. Traces of these substances may be present.  

Which area do you deliver to?
We deliver Matcha Eight ice cream to customers within a 20km radius from our location in Mont' Kiara, Kuala Lumpur. You can find the list of areas here.  

Do you provide a self pick up option? 
Yes, you can self pick up from Matcha Eight headquarters at E-13-12, Plaza Mont’ Kiara, 2, Jalan Kiara, 50480 Kuala Lumpur. Self pick up is available on Wednesday and Saturday from 1.00pm to 6.00pm.   

Can I request a specific delivery day? 
We deliver twice a week, every Wednesday and Saturday including Public Holidays. You can specify your preferred day of either Wednesday or Saturday. However, we are unable to deliver on any other days. 

Can I request a specific delivery time? 
We will deliver between 1.00pm and 6.00pm on both Wednesday and Saturday. You can request a specific delivery time within this time frame.   

Do you provide free delivery?
Yes, you are entitled to free delivery with minimum purchase of RM100.   

Do you provide dry ice for self pick up and delivery?
We provide ice gel packs alongside your purchase. Depending on the environment, Matcha Eight ice cream can last for about 20-30 minutes in normal room temperature. Please keep the ice cream in the freezer as soon as you can.    

Do you have a physical shop? 
We do not have a physical shop for now but we will have one in the coming months. Please stay tuned for our announcement! 

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